EXCHANGE POLICY
DAMAGED ITEMS
We strive to bring you the best quality clothing and it is our goal to ensure that you are happy with every purchase. If your item is damaged, images are required.
- If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 business days, you will no longer qualify for a return. You must send a photo to info@plussizeego.com of the damage/defect item along with all the details of your order invoice.
EXCHANGES/STORE CREDIT
If for any reason you are completely unsatisfied with your purchase, you may return it within 7 days of receiving it by mailing it back to us in exchange for store credit or you can exchange for a different size, color or style.
Items must be unworn, unwashed, have no detectable odor, and have all tags attached. If the original item is damaged or there are obvious signs of wear and tear, we reserve the right to decline your return.
Return shipping is the customer's responsibility and original shipping fees are non-refundable. We recommend shipping your return with tracking info. Unfortunately, we are not responsible for packages lost in transit.
Once we have received your return please allow up to 3-5 business days for your store credit to be issued.
**Please also keep the following in mind:
- All SALE items are FINAL SALE
- All accessories are FINAL SALE
Still have questions? Email us at info@plussizeego.com with your full name and order number. We will get back to you shortly.
By making a purchase on www.plussizeego.com you agree to this return policy.